As a Software Engineering Manager and VP of Engineering/Operations, I have observed different socio-technical systems and ways organizations route software defects that customers report to the development teams. I want to share
Managing the day-to-day operations of software engineering teams
One thing that surprises me is when teams or organizations do not invest in building the tooling to quickly recreate a testing environment with the same configuration that the customer uses in production.
Improving a development team's velocity is no easy task for a leader. In 2015, I led a team that was taking a long time to build new features, but it was tough to