Operations - Team Troubleshooting

Ways of routing defects to software engineers and their tradeoffs

3 months ago 10 min read Operations Team dynamics

As a Software Engineering Manager and VP of Engineering/Operations, I have observed different socio-technical systems and ways organizations route software defects that customers report to the development teams. I want to share

Is your team taking too much time to solve software defects? Sharpen your tools.

3 months ago 2 min read Operations

One thing that surprises me is when teams or organizations do not invest in building the tooling to quickly recreate a testing environment with the same configuration that the customer uses in production.

The reason why most attempts to increase velocity fail (and how to fix it)

2 years ago 5 min read Operations Leadership

Improving a development team's velocity is no easy task for a leader. In 2015, I led a team that was taking a long time to build new features, but it was tough to