As a Software Engineering Manager and VP of Engineering/Operations, I have observed different socio-technical systems and ways organizations route software defects that customers report to the development teams. I want to share
Team morale, conflicts, and burnout.
Most software companies have gatekeepers at specific parts of their development process. They engage at some point in the process to review work done by others and either approve or reject it. Companies
The internet is full of articles telling you why you should avoid paralysis by decision. Companies obsess on this problem and create core values such as "bias towards action" to battle it. But